Meet Riley: Studio Review/Support Liaison & Generally Awesome Guy!

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Today you’ll get to know Riley, a key part of the Operations team here at Envato Studio. Chances are if you’ve ever contacted us, Riley is the one who has helped you. He also looks after our community of service providers with the rest of the Ops team and is an all ’round nice guy. Let’s dive into the interview!

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Tell us a bit about yourself. Where did you grow up? Where do you live now? What are you really into? What’s most important to you in life?

Heya, my name is Riley. I was born and raised in Brisbane, Queensland. Being far more comfortable in cooler climes, I made the big decision to move to Melbourne back in 2011. The move also had a lot to do with my interests- Melbourne is packed full of amazing things to see and do. There’s always something on!

My girlfriend is a chef, so food plays a big part in our lives. We’re often out trying new restaurants or at home cooking something up. It’s guaranteed to be delicious.

I love music and going to gigs. Melbourne has some great venues to go watch bands rock out. I’m also a big fan of podcasts- they help with the commute to and from work breeze by. Current favourites include The Sweetest Plum and 99% Invisible.

The most important thing in my life is being happy. I always try to approach things in a positive way and I’m always up for a laugh. You’ve got to love what you do!

What is your current role at Envato Studio, and what does it involve?

I’m here to help. I work with the Operations team, handling tickets from our users. I’ll often be the first point of contact for people looking to get in touch with Envato Studio. Each day involves answering a wide variety of questions and ensuring that we point buyers and providers in the right direction.

It’s not all just tickets though- I also help out with finance issues, let the devs know about bugs and raise any issues our users have with our team.

Why do you enjoy what you do?

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Helping people feels good! Finding good outcomes for buyers and providers is really rewarding. Our Ops team currently consists of myself, Matt and Pat. We’re a pretty tight-knit bunch- it’s always lots of fun coming in to work with these guys. Matt does a mean robot dance and Pat loves a good lean.

What has surprised you the most about the role?

I’ve discovered that working with Envato, every team member gets a chance to contribute. It’s nice to know that I’ve had a hands-on role in helping shape Studio’s future plans. Our users also play a big part- I’m the person who raises their suggestions with our team. What’s really great is that we take all feedback on board, no matter how big or small.

What’s one thing you’d like to learn in 2015?

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I really want to spend the year getting my head around more coding languages. I have basic knowledge of the essentials but I’m very keen to jump in and learn more.

What are some of the tools, apps, software and browser extensions you use to be more productive?

Two handy apps that I use every day are TextExpander and Grammarly. TextExpander is a great timesaver- it allows to set up text shortcuts for anything. Super useful!

As I’m responding to dozens of people every day, Grammarly is a lifesaver for making sure I keep typos to a minimum and ensures my sentences make sense. I’d be lost without it.

If you could give our service providers one piece of advice, what would it be?

Keep up the great work! Maintaining a high level of quality is tough, but it pays off. Once you get the ball rolling, the buyers will keep coming.

Also, never be afraid to contact support if you need us- we’re here to help you out.

Cats or dogs (or neither)?

Cats for life! We have a cat named Georgia who is the cutest, cuddliest thing in the world.

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Jordan McNamara

Jordan is the Communications Manager for Envato Studio and for the past 6 years has worked passionately to build and support the Envato community. He loves cats, sci-fi and video games.

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